Terms of service

Last updated: 01 July 2026

Welcome to OurMoments (ourmoments.pk). These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms. Please read them carefully.

1. About Us

OurMoments (ourmoments.pk) is a personalized photo frame gifting brand based in Pakistan, operated by renderme.co. We turn your digital photos into personalized keepsakes for family, couples, babies, friends, and special occasions. For any questions, reach us via our Contact Us page or WhatsApp at 03134717359.

2. Use of Our Website

You must be at least 18 years old, or using this website under the supervision of a parent or guardian, to place an order.
You agree to provide accurate, current, and complete information when placing an order (name, address, phone number, personalization details).
You agree not to use our website for any unlawful purpose, to misrepresent your identity, to upload content you don't have rights to, or to interfere with the security or functioning of the site.
All content on ourmoments.pk is provided "as is." We do our best to keep product images, descriptions, and pricing accurate, but we do not guarantee the website will always be error-free, uninterrupted, or fully up to date.
We may suspend or restrict access to our website for any user who misuses it or violates these Terms.

3. Personalization & Orders

All products on OurMoments are personalized using photos, text, and details you provide directly on the product page at the time of order — we do not accept photos via email.
You are responsible for uploading clear, high-quality images. We are not liable for print quality issues caused by low-resolution or blurry photos you provide.
You are responsible for reviewing your personalization details (spelling, names, dates, photo selection, frame color) before submitting your order. Once an order enters production, changes cannot be made — see Section 6 (Cancellations).
By uploading a photo, you confirm that you own the rights to it or have permission to use it, and that it does not infringe on any third party's rights.
We reserve the right to refuse or cancel any order containing content that is offensive, unlawful, or violates the rights of others.

4. Pricing & Payment

All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise.
We currently accept Cash on Delivery (COD) and Bank Transfer.
Cash on Delivery: No advance payment is required. Your order will be confirmed via WhatsApp or phone call before it enters production. Payment is made in cash upon delivery.
Bank Transfer: Orders are confirmed and moved into production once payment is received and verified. Bank details are shared at checkout / upon order confirmation.
We reserve the right to cancel orders that cannot be confirmed after reasonable attempts to reach you.

5. Production & Delivery

Personalized orders typically take 3–5 business days for production and delivery after confirmation, though this may vary during high-demand periods (e.g., Eid, Valentine's Day, Mother's Day).
Delivery is handled via our courier partners. Delivery timelines are estimates and not guaranteed, as they depend on courier operations and your location.
Please ensure your shipping address and phone number are accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

6. Cancellations

Orders may be cancelled free of charge before production begins.
Once an order has entered production, it cannot be cancelled, modified, or refunded, as each item is made specifically for you.
If you wish to cancel an order, contact us as soon as possible via WhatsApp or our Contact Us page.

7. Returns, Refunds & Exchanges

Because our products are personalized and made-to-order, we do not accept returns or exchanges for reasons of personal preference (e.g., change of mind).
If your order arrives damaged, defective, or incorrect (wrong photo, wrong text, or manufacturing fault), please contact us within 3 days of delivery with photos of the issue. We will assess and, where applicable, offer a replacement or refund at our discretion.
Refunds, where approved, will be processed via bank transfer within 3 business days.

8. Intellectual Property

All content on ourmoments.pk — including our logo, brand name, designs, photography, and website content — is the property of OurMoments and may not be copied, reproduced, or used without our written permission.
Photos and content you upload for personalization remain yours; we use them solely to fulfill your order and do not claim ownership over them.

9. Limitation of Liability

OurMoments strives to ensure every product and website experience meets our quality standards. However, we are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Our maximum liability for any order is limited to the amount paid for that order.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from these Terms or your use of OurMoments shall be subject to the jurisdiction of the courts of Lahore.