Privacy policy

Last updated: 01 July 2026

OurMoments (ourmoments.pk), operated by renderme.co, respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website or place an order.

1. Information We Collect

Information you provide directly:

  • Name, phone number, delivery address, and email (when placing an order or contacting us)
  • Photos, text, dates, and other content you upload for personalization
  • Payment-related information for bank transfer orders (e.g., transaction confirmation details)
  • Messages you send us via WhatsApp, email, or our Contact Us form

Information collected automatically:

  • Device and browser information, IP address, and general location
  • Pages visited, time spent on site, and browsing behavior (via cookies and similar technologies)

2. How We Use Your Information

We use your information to:

  • Process, personalize, produce, and deliver your order
  • Confirm your order via WhatsApp or phone call before production begins
  • Communicate with you about your order status, delivery, or any issues
  • Improve our website, products, and customer experience
  • Send occasional promotional messages or offers (only if you've opted in — you can unsubscribe anytime)
  • Prevent fraud and comply with legal obligations

3. Photos & Personalization Data

  • Photos and personal details you upload are used solely to produce your personalized item and are not used for any other purpose without your consent.
  • We do not sell, rent, or share your photos with third parties for marketing purposes.
  • Uploaded images are retained only as long as necessary to fulfill your order and for a reasonable period afterward (e.g., in case of reprints or disputes), after which they may be deleted.

4. How We Share Your Information

We do not sell your personal information. We may share limited information with:

  • Shopify — our e-commerce platform, which processes and stores order data
  • Our Product Personalization Tool, which processes the photos and creates the print ready file for production.
  • Courier partners — to deliver your order, we share your name, address, and phone number
  • Payment processors / banks — for bank transfer orders, to verify payment
  • Legal authorities, if required by law or to protect our rights

5. Cookies

Our website uses cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect site functionality.

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You can:

  • Request a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your personal information (subject to legal/order-fulfillment obligations)
  • Opt out of promotional messages at any time

To exercise any of these rights, contact us using the details below.

8. Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from minors without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us:

  • WhatsApp: 03134717359
  • Email: store.ourmoments@gmail.com
  • Website: ourmoments.pk

OurMoments is operated by renderme.co, based in Lahore, Pakistan.